Channel

Industries

  • Pay-TV
  • Gadgets
  • Telco Service Provider
  • Pharmacist
  • Retails
  • Loyalty
  • Charity
  • Financial Institution
  • Manufacturing

Communication Channel

  • Voice ( Outbound & In-bound)
  • Web chat
  • Messenger
  • Email Management
  • Social Media Management ( Facebook, WhatsApp, Line, We-chat)

Inbound Customer Service

  • Customer’s Inquiry about retail, outlets, upcoming product, e-commerce, Offers and etc
  • Cross Sell and Up-Sell
  • Complaints Correspondence Handling
  • Channel partner/Agent Support
  • Order Collection from distributor, retail outlets & Agents
  • Technical Support

Outbound Customer Service

  • Telemarketing
  • Market Research
  • Cross Sell & Up-sell
  • Customer Satisfaction Surveys
  • Complaint Resolution & Complaint Mgmt

Non Voice Support

  • IVR 2 way Blaster
  • SMS 2 Way Blaster
  • Social Media Management
  • Database Cleansing
  • Process Automation

Our Location:-

Level 14 & 16,

Menara AIMS,

6, Changkat Raja Chulan,

50200 Kuala Lumpur,

Federal Territory/Kuala Lumpur, Malaysia.

Let’s Connect