Your Customer is our Priority Redberry Contact Center is a BPO based in Kuala Lumpur, Malaysia serving Local and International Organization.Redberry Contact Centre (RBCC) offer both B2B and B2C BPO services for a variety of industries. Our Contact Centre serving large companies in the financial, IT, telecommunication sectors, retail, e-commerce , loyalty management, Pay-TV, Charity […]
Industries Pay-TV Gadgets Telco Service Provider Pharmacist Retails Loyalty Charity Financial Institution Manufacturing Communication Channel Voice ( Outbound & In-bound) Web chat Messenger Email Management Social Media Management ( Facebook, WhatsApp, Line, We-chat) Inbound Customer Service Customer’s Inquiry about retail, outlets, upcoming product, e-commerce, Offers and etc Cross Sell and Up-Sell Complaints Correspondence Handling Channel […]
In sourcing In today’s marketplace there are all kinds of reasons you may not be in a position to outsource. That’s fine. We can deliver the benefits of our industry-leading customer contact experience within your building. Outsource Our outsourcing track record spans public and private sectors, and includes some of the most high profile outsourcing […]
RBCC offer an unlimited range of total and integrated Contact Center solutions tailored to our clients’ needs. Apart from our recognized expertise in call handling capabilities, RBCC also provides a comprehensive Customer Relationship Management (CRM) solution to help build meaningful, long-term customer relationships and promote business growth. Offering exceptional value for money, RBCC pricing often translate into greater return on investment for clients, which makes perfect economic sense. We offer inbound and outbound outsourcing to organizations on a project or long-term contractual basis.
Inbound Customer Service Customer’s Inquiry about retail, outlets, upcoming product, e-commerce, Offers and etc Cross Sell and Up-Sell Complaints Correspondence Handling Channel partner/Agent Support Order Collection from distributor, retail outlets & Agents Technical Support
Outbound Customer Service Telemarketing Market Research Cross Sell & Up-sell Customer Satisfaction Surveys Complaint Resolution & Complaint Mgmt
Social Media Management Monitoring Engagement/Response Moderation Analytics Content Development 24-hour support
Your Customer is our Priority Redberry Contact Center is a BPO based in Kuala Lumpur, Malaysia serving Local and International Organization.Redberry Contact Centre (RBCC) offer both B2B and B2C BPO services for a variety of industries. Our Contact Centre serving large companies in the financial, IT, telecommunication sectors, retail, e-commerce , loyalty management, Pay-TV, Charity […]
